Order Processing & Fulfillment Workflow

Order Received:

Once your order is placed, you’ll receive an instant confirmation email with:

  • Your order number and summary

  • Estimated production and shipping timeline (7–8 business days in the U.S.)

  • Contact details for order modifications (support@hideculture.com)

Production Begins (Day 1–3):

At our production hub each jacket undergoes a detailed inspection:

  • Seams, zippers, and hardware tested for durability

  • Final pressing and finishing for a polished look

  • Any item failing inspection is remade immediately

Each jacket is carefully packaged with:

  • A branded dust bag

  • A personal thank-you note

Shipping (Day 4–8)

We offer free shipping across the United States with delivery times of 5 to 8 business days.

Your order is shipped via UPS and USPS shipping partner with full tracking provided via email.

  • Standard Shipping: Delivery within 5–8 business days after dispatch.

Key Details for Customers:

  • No expedited production – each jacket is handcrafted after you order.

  • During peak seasons (Nov–Jan), please allow an additional 2–3 business days.

  • Entered the wrong address? Contact support@hideculture.com within 2 hours of placing your order for corrections.

Contact Us

If you have questions or concerns about the order confirmation workflow please contact us at:
 📧 support@hideculture.com 
🌐 www.hideculture.com

Phone number: +13074009404

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA  

Business Hours: Monday - Friday: 9 AM - 5 PM

Response Time: We strive to respond within 12 - 24 hours.