Return & Refund Policy
Returns Eligibility:
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We want you to love your purchase. If you’re not fully satisfied, you may request a return within 14 days of receiving your order.
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To be eligible, items must be unworn, unwashed, and in their original packaging with tags attached.
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As our jackets are made-to-order, returns are only accepted for defective or incorrect items unless otherwise approved by our team.
Refund Process:
Once your return is received and inspected, we’ll notify you via email.
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Approved refunds will be processed within 10–14 business days to your original payment method.
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Please note that original shipping charges are non-refundable.
How to Return:
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Email support@hideculture.com to request a return authorization.
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Ship the item to our U.S. return address (provided in the email).
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Include the original invoice or order number inside the package.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items
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If your order arrives damaged or incorrect, please contact us at support@hideculture.com within 48 hours of delivery.
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Include clear photos of the issue, and our team will arrange a replacement or full refund at no additional cost.
Contact Us
If you have questions or concerns about this Return and refund policy, please contact us at:
📧support@hideculture.com
🌐 www.hideculture.com
Phone Number: +1 307 400 9404
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Business Hours: Monday - Friday: 9 AM - 5 PM
Response Time: We strive to respond within 12 - 24 hours.