Shipping Policy

Processing Time:

• All Hide Culture jackets are made-to-order, requiring 3–6 business days for production before shipping.

• You will receive a dispatch confirmation email once your order has been shipped.

Shipping Options:

Standard Shipping 

• Delivery Time: 8–10 business days after dispatch.
  

• Features: Fully tracked service with real-time email updates.
  

Important Notes

• Delivery estimates start from the dispatch date, not the order date.
  

• Business days exclude weekends and public holidays.
  

• Tracking details will be provided via email once your order ships.
  

• Delays caused by weather, carrier issues, or customs clearance are beyond our control but will be supported promptly by our team.
  

Customs & Duties

• For U.S. customers, taxes are calculated at checkout (where applicable).

• For international orders, import duties or taxes may apply and are the customer’s responsibility. These charges are not included in your order total.

Tracking & Lost Packages:

• All shipments include tracking information.

• If your package is delayed or lost in transit, please contact support@hideculture.com, and we will work with the carrier to resolve or reship your order as quickly as possible.

Contact Us

If you have questions or concerns about this shipping policy, please contact us at:
📧 support@hideculture.com  
🌐 www.hideculture.com

Phone Number: +1 307 400 9404
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA 
Business Hours: Monday - Friday: 9 AM - 5 PM
Response Time: We strive to respond within 12 - 24 hours.